Refund Policy

At NOMADNEST LTD, we want you to be 100% satisfied with your purchase. If you're not happy with your order, we're here to help.

1. Returns

You have the right to return most items purchased online within 14 days of receiving them, as per the Consumer Contracts Regulations.

To be eligible for a return:

The item must be unused, in its original condition, and in original packaging.

You must notify us within 14 days of receiving the product.

You then have 14 additional days to return the item after notifying us.

Non-returnable items:

Gift cards

Personalised or custom-made products

Perishable goods (e.g. food items, gas canisters)

Health and hygiene products (e.g. used water bottles or sleeping bags) if unsealed

2. How to Start a Return

To initiate a return, please email us at nomadnestltd@gmail.com with:

Your order number

The item(s) you wish to return

Reason for return (optional)

We will respond with return instructions.

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

3. Refunds

Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.

Approved refunds will be processed within 5–10 business days.

Refunds are issued to your original payment method.

Shipping fees are non-refundable (unless the return is due to our error).

4. Exchanges

If you’d like to exchange a product (e.g. wrong size or colour), please contact us to arrange it. Exchanges are subject to stock availability.

5. Faulty or Damaged Items

If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of receipt with photos and a description of the issue. We will arrange a replacement or refund at no extra cost.

6. Contact Us

If you have any questions about our Refund Policy, please contact us:

Email: nomadnestltd@gmail.com

Phone: +447578304107

Address: 82 Waddington Street, Norwich, England, NR2 4JX, United Kingdom